Privacy Policy

Pace Auto Lift ("Pace Auto Lift," "we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the choices available to you when you visit paceautolift.com, contact us, or use our services.

By using our website or submitting information to us, you agree to the practices described in this policy.

1Who We Are

Pace Auto Lift is an authorized automotive lift dealer providing installation, repair, sales, and relocation services to dealerships, collision centers, and automotive shops across the United States.

• Business name: Pace Auto Lift
• Address: 536 Safe Landing Way, Rosamond, CA 93560
• Phone: (888) 505-7223
• Email: office@paceautolift.com

2Information We Collect

Information you give us

When you submit a quote request, contact form, or otherwise communicate with us, we may collect:

• Your first and last name
• Your business name
• Your email address
• Your phone number
• The type of service you are requesting
• Details about your project, equipment, or facility
• Billing and service address information, when a job proceeds

Information collected automatically

When you visit our website, we may automatically collect standard technical information such as your IP address, browser type, device type, pages viewed, and the date and time of your visit. This is used to keep the site working properly and to understand general usage patterns.

3How We Use Your Information

We use the information we collect to:

• Respond to your quote requests and inquiries
• Prepare estimates, quotes, and invoices
• Schedule and coordinate installation, repair, sales, and relocation services
• Send appointment confirmations, service updates, and job-related notifications
• Provide customer support and follow up on completed work
• Maintain our business records and meet legal or tax obligations
• Improve our website and our services

4Text Messaging (SMS) and Mobile Information

How you opt in

We send text messages only to customers who have expressly opted in. You opt in by checking the separate, optional SMS consent box on our quote-request form, or by providing express written consent through another documented channel. SMS consent is never required to request a quote, purchase equipment, or receive service from us. It is not a condition of purchase.

What we send

If you opt in, you may receive text messages relating to quotes, appointment confirmations, installation and service scheduling, technician arrival notifications, and job status updates. Message frequency varies based on your active jobs and inquiries.

Cost

Message and data rates may apply. These charges come from your mobile carrier, not from Pace Auto Lift.

How to stop

You may opt out at any time by replying STOP to any message you receive from us. You will receive a single confirmation message and will not receive further texts unless you opt in again. Reply HELP at any time for assistance, or contact us at (888) 505-7223 or office@paceautolift.com.

Carriers

Mobile carriers are not liable for delayed or undelivered messages.

5How We Share Information

We share your information only as needed to run our business, and never for another company's marketing. Specifically, we may share information with:

• Service providers who operate systems on our behalf — such as our customer relationship management platform, hosting provider, email provider, and payment processor — solely so they can perform those services for us
• Equipment manufacturers and suppliers, when necessary to fulfill an order, process a warranty claim, or coordinate delivery of your equipment
• Professional advisors such as accountants or legal counsel, where appropriate
• Government or law enforcement authorities, where we are required to do so by law, subpoena, or legal process, or to protect our rights, safety, or property
• A successor entity, in connection with a merger, acquisition, or sale of all or part of our business

We do not sell your personal information. As stated in Section 4, mobile opt-in information and phone numbers collected for SMS purposes are never sold, rented, or shared with third parties for their marketing purposes.

6Data Retention

We keep your information for as long as needed to provide our services, maintain accurate business and warranty records, and satisfy legal, tax, and accounting requirements. When information is no longer needed for those purposes, we take reasonable steps to delete or de-identify it.

7Security

We use reasonable administrative, technical, and physical safeguards designed to protect the information we hold. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

8Your Choices and Rights

• Text messages: reply STOP to any message to opt out at any time.
• Email: use the unsubscribe link in any marketing email, or contact us directly.
• Access, correction, and deletion: you may request a copy of the personal information we hold about you, ask us to correct it, or ask us to delete it, subject to records we are required to keep.
• California residents: if you are a California resident, you may have additional rights regarding your personal information, including the right to know what personal information we collect and the right to request deletion. We do not sell personal information. To exercise these rights, contact us using the details below.

To make any request, contact us at office@paceautolift.com or (888) 505-7223. We may need to verify your identity before acting on a request.

9Children's Privacy

Our website and services are intended for businesses and adults. We do not knowingly collect personal information from anyone under the age of 16. If we learn that we have collected such information, we will delete it.

10Third-Party Links

Our website may link to manufacturer websites or other third-party sites. We are not responsible for the privacy practices or content of those sites, and we encourage you to review their privacy policies.

11Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. Material changes will be reflected here, and your continued use of our website or services after those changes take effect constitutes acceptance of the updated policy.

12Contact Us

Questions about this Privacy Policy or about how we handle your information:

• Pace Auto Lift
• 536 Safe Landing Way, Rosamond, CA 93560
• Phone: (888) 505-7223
• Email: office@paceautolift.com